Your satisfaction is important to us.

Below is how shipping, returns, and exchanges work at rustic.925.

Processing Time

• In-stock items: 3-5 business days

• During holidays, times may be longer

Delivery Times

Lithuania

• Parcel lockers / courier: 3-5 business days

European Union

• Approx. 5–15 business days

International

• Not available at the moment

Delivery times may vary due to customs, weather, or delays and is not our responsibility .

Shipping Fees

Calculated at checkout.

Optional: free shipping thresholds.

Return Policy

If you placed an order in our online store, you have the right to return the item within 14 days of receiving it.

To start a return, please contact us by email hello@rustic925.com within 14 days from the delivery date.

Return Conditions

Returned jewelry must be:
• Unused and unworn
• In original condition
• Returned in its original packaging

You may carefully inspect and try on the jewelry, but items showing signs of wear, damage, or improper handling may not be accepted or may be refunded partially.

Return Process

1. Email us within 14 days of receiving your order
2. Include your order number and the item(s) you wish to return
3. Send the item back within 14 days after contacting us

Return shipping costs are covered by the customer.

Refunds

Once we receive and inspect the returned item, we will issue a refund within 14 days.

Refunds are made using the same payment method used for the purchase.

Earrings & Hygiene
For hygiene reasons, earrings intended for pierced ears cannot be returned if they have been worn or if the protective packaging has been opened.

Faulty or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. In such cases, we will cover return shipping and offer a refund or replacement.

Before placing your order, please make sure that the ring size you select is correct. To ensure accuracy, each ring is measured with digital calipers and recorded on video prior to dispatch, guaranteeing that the size listed in the online store is the exact size you receive. We kindly ask you to double-check your ring size before completing your purchase.

If you have concerns about your order, please contact us — we will do our best to find a compromise and ensure your needs are met.

Refund Process

• Inspection takes 3–5 business days

• Refund to original payment method

• Shipping fees are non-refundable

Damaged or Incorrect Items

Contact hello@rustic925.com within 48 hours with photos and videos.

We will replace, repair, or refund accordingly.

Repairs

We offer professional polishing, cleaning, resizing (if possible), oxidation restoration, and soldering for an additional fee.